Purchase Online Order Inspections Online

Terms and Conditions

These terms and conditions apply to the use of this web site. In using this web site, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site.


Materials on this site are protected by copyright. All copyright in the materials on this site (including but not limited to any images, photographs, animations, video, audio, and text incorporated into the product) is vested in Decision Easy, unless specifically notified to the contrary. This copyright notice must be retained in respect of these materials and any reproduction of these materials at all times.
Apart from any use as permitted under the Copyright Act 1968 all other rights are reserved. Without limitation, you must not license, sell, hire, transmit over open networks or otherwise distribute these materials to persons outside of your organisation for any purpose whatsoever. Requests for further authorisation should be directed to Decision Easy info@decision-easy.com.au

Recording of Data

We will record your email address only if you send us a message or place an order. Your personal information will only be used for the purposes for which you have provided it.
Where you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information, such as name, address and email address.

The information collected by email or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.

Publishing Personal Data

We will only publish personal information on this site if it has been collected for this purpose with your knowledge or if you have consented to the disclosure. When giving such consent you should be aware that information published on this site is accessible to millions of users from all over the world, that it will be indexed by search engines and that it may be viewed by any web user. This means that, once the information is published on this site, we will have no control over its subsequent use and disclosure.

Delivery Policy

Online Products

Once your ebook order and payment have been processed you will be emailed your order.
For security reasons your order requires a password to open the file which is the email address you entered at the time of placing your order.
Our system is designed to process and send your order as soon as payment is processed. If you have not received your order via email within 48 hours of placing the order please contact us

Hardcopy Products – Preliminary Guide and Datasheets

We aim to dispatch orders within 48 hours of receipt of order (72 hours if received on a Friday or Saturday). Occasionally a high volume of requests or stock shortage may delay dispatch.
Delivery within Australia is via Express Post with Australia Post.
The following postage and handling charges apply:
Within Australia - $5.50
International - $12.00
Postage and Handling for Audit Reports is included in the audit cost.


Once you have placed an order for an Audit and you payment has been processed we will endeavour to contact you within 48 hours (72 hours if received on a Friday or Saturday) to arrange your inspection.
If your audit request is outside Decision Easy inspection areas within 48 hours (72 hours if received on a Friday or Saturday) of placing your order we will contact you to supply a quote.

Where an audit is ordered and the payment processed online the user warrants that the audit selected is accurate in terms of the size and type of the residence. This shall be confirmed on site at the time of inspection and should the initial selection vary from that which is inspected Decision Easy reserves the right to vary the cost accordingly. Any resulting additional payment must be paid for prior to the report being released.

Returns Policy

Ebook Downloads

Our PDF files are designed to be viewed on the latest version of Adobe Reader.
If you experience problems with accessing your download please contact us within 7 days of the purchase for support and if the file is found to be incomplete or unreadable we will replace the PDF or arrange to refund the purchase price.

Hardcopy Products – Preliminary Guide and Datasheets
If you receive a damaged or incomplete product please contact us within 7 days of receipt of the goods and if the file is found to be incomplete or damaged as a result of production we will replace the product (including delivery) or arrange to refund the purchase price.

Audit Services

Where a scheduled inspection or contact by our representatives can not be carried out due to unforeseen circumstances Decision Easy shall contact you within 48 hours to rearrange the inspection or meeting or refund your purchase price if a new appointment can not be scheduled.
If you have any concerns with regard to the performance of any Decision Easy representatives or the service provided please contact us within 7 days so that we may address any concerns you may have as soon as they possible.

Security and Payment Details

Our online purchase facility uses industry standard 128 bit SSL encryption for the transmission of your personal details, including credit cards details. Credit card details are not stored on our server; immediately after payment, they are securely transmitted to ANZ Bank's online credit card processing facility.


The material on this internet site is made available for the purpose of providing access to Decision Easy information and services and not as professional or specific advice. 

Before relying on material found on or accessed via this site, users should obtain appropriate and specific professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes. 
Some material on this internet site may include or summarise views, standards or recommendation of third parties. The inclusion of such material is not an endorsement by Decision Easy of that material and not an indication of Decision Easy's commitment to any particular course of action. 

Decision Easy does not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor does Decision Easy accept any responsibility for any such loss arising out of your use of or reliance on information contained in or accessed through this web site.

Subject to this clause, Decision Easy makes no warranties either express or implied as to merchantability, fitness or otherwise with respect to the goods. If a term condition or warranty implied by law is capable of limitation it is hereby limited at the option of Decision Easy to the resupply of the goods or payment of the cost of resupplying the goods. Except for any terms, conditions or warranties implied by law which are not capable of exclusion, or as otherwise expressly provided in this Agreement, all conditions, warranties, terms, undertakings, duties and obligations expressed or implied by law in any way relating to goods or services are hereby excluded and Decision Easy shall not be liable in contract, tort, negligence, breach of statutory duty or otherwise in respect of any loss or damage claimed for demands of any nature arising directly or indirectly out of provision of the goods.

Links provided to other internet sites are provided for the user's convenience and do not constitute endorsement of the information at those sites. Decision Easy is not responsible for the content or privacy practices associated with linked web sites. Decision Easy accepts no responsibility for the accuracy, currency, completeness, relevance or reliability of information found on or accessed via this internet site.

You must ensure that your access to this web site is not illegal or prohibited by laws which apply to you.

You warrant that you are of sufficient legal age to enter into contracts for the purchase of goods and services and that you are under no other legal impediment that would prevent you from entering into a contract with us.

You must take your own precautions to ensure that the process which you employ for accessing this web site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, Decision Easy does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this web site or any linked web site.

Whilst Decision Easy has no reason to believe that any information contained on this web site is inaccurate, Decision Easy does not warrant the accuracy, adequacy or completeness of such information, nor does Decision Easy undertake to keep this web site updated. Decision Easy does not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this web site.